STM services during the holidays

Montréal, December 19,  2011  –  The Christmas and New Year’s holidays will bring schedule changes to certain STM transit services.

BUS NETWORK
Unless otherwise mentioned on the Planibus and Infobus, most bus lines will offer regular planned service according to the corresponding weekday. As for Sunday, December 25, 2011 and January 1, 2012, most lines will offer Sunday service. However, for Monday, December 26, 2011 and January 2, 2012, due to the diversity of services provided, customers are urged to consult the STM website or to call A-U-T-O-B-U-S (514 288-6287) for information about required bus schedules.

PARATRANSIT / TRANSPORT ADAPTÉ SERVICES
As for Paratransit services, regular transportation schedules are cancelled from December 25, 2011 to January 2, 2012 inclusively, except for customers requiring dialysis. However, a special reservation procedure will be in effect. Therefore, anyone requiring transportation services during this period must make a reservation up to seven days prior to their travel date.

Please note that requests to modify a return time for December 24 can be processed as of December 17.

During the holiday period, the existing procedure to reserve off-island transportation remains in effect, and customers should allow for three days’ notice. For any first-time request for service from a paratransit provider other than the STM, customers must reserve five (5) days in advance.

For the period extending from December 23, 2011 to January 2, 2012, please note that no request for transportation will be refused as long as the arrival time at destination is no later than 4 a.m. This applies to both on and off-island travel.

Paratransit customer service will be closed on December 24 (Saturday), December 25 (Sunday), December 26 (Monday), and December 31, 2011 (Saturday) as well as on January 1 (Sunday) and January 2, 2012 (Monday).

Paratransit customer service will be open on December 27 through December 30, 2011 (from Tuesday to Friday) from 8:30 a.m. to 4:30 p.m. Normal business hours will resume on Tuesday, January 3, 2012.

For more information on other Paratransit services, please call: 514 280-8211(option 4).

SHARED TAXI SERVICES
Shared taxi services will run as usual except on Sunday, December 25 and Monday, December 26, 2011, as well as on Sunday, January 1, 2012.

CUSTOMER SERVICES
The Comments and Complaints department will be open from December 26 to December 30, 2011 as well as on January 2, 2012 from 8:30 a.m. to 4 :30 p.m. However, the office will be closed on Saturday, December 24 and December 31, as well as on Sunday, December 25, 2011 and January 1, 2012.

The Lost and Found department will be open on December 27, 28 and 29 from 9:30 a.m. to 5 p.m. The office will be closed on Saturdays, December 24 and 31, 2011, as well as on Sundays, December 25, 2011 and January 1 and 2, 2012.

The Information Centre will be open Saturday, December 24, and Sunday, December 25, as well as Monday, December 26, from 8:30 a.m. to 4:30 p.m. From December 27 to December 29 (Tuesday to Thursday), the centre will be open from 7 a.m. to 8:30 p.m. On Saturday, December 31, and on January 1 (Sunday) and 2 (Monday), the centre will be open from 8:30 a.m. to 4:30 p.m.

Opus Customer Service Centres : for more information regarding holiday schedules, please consult: http://www.stm.info/English/info/a-centresac.htm

The STM Photo Studio will be closed on Saturday, December 24, and Sunday, December 25 as well as Saturday, December 31, 2011 and Sunday, January 1, 2012.

MÉTRO SERVICE
On Sunday, December 25, 2011 and on January 1, 2012, intervals between trains will be about 10 – 12 minutes on the Green line, and 10 minutes on all other métro lines.

On Monday, December 26, 2011, additional trains will be added on the Green and Orange lines between 8:30 a.m. and 7 p.m. for Boxing Day shopping.

THE GRAND BAL ON PLACE JACQUES-CARTIER
For those attending the Grand bal on Place Jacques-Cartier on Saturday, December 31, please keep in mind that last departures from Champ-de-Mars métro station will be at 1:22 a.m. heading to Montmorency and 1:25 a.m. heading to Côte-Vertu.

TRAVEL INFORMATION SUPPORT
Customers may travel more efficiently by consulting Planibus timetables or by calling A-U-T-O-B-U-S (514 288-6287). For any other inquiry, including travel directions on the island of Montreal, please call: STM-INFO (514 786 4636).

The STM website also features a wide range of useful public transit information, including all Planibus timetables and a complete listing of all five-digit bus stop codes.

Family Outings Program
The STM would like to remind parents who wish to fully enjoy the benefits of the STM Family Outings program during this holiday season, that up to five children under 12 may ride for free when accompanied by an adult with a valid fare card on weekends and legal holidays. However, as a special gift during this festive period, the STM has extended the program between December 24, 2011 and January 8, 2012 inclusively. With this program, special discounts are also available through numerous sponsors. For more information, visit: www.stm.info/english/info/a-famille-3.htm

The STM extends its very best holidays wishes to all its customers and invites everyone to choose public transit. When celebrating the holidays, remember that public transit is the responsible choice!

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