Operational indicators

Métro service interruptions

We log each service stoppage and its cause, and we evaluate the number of customers impacted by the service disruption. Below, monthly statistics for métro service disruptions. 

Number of incidents lasting 5 min or more
Monthly results for 2019

This chart represents the number of service disruptions lasting 5 minutes and more, per cause.

Monthly data - Number of incidents lasting 5 min or more - 2019
  JAN FEB MAR APR
Passengers
48
29
34
33
Rolling stock
24
22
16
20
Stationary equipment
8
6
5
11
Train operations
11
7
12
11
Others
4
1
4
8

Monthly data - Number of incidents lasting 5 min or more - 2018
  JA FE MA AP MY JN JL AU SE OC NO DE
Passengers
42
38
53
35
50
49
43
45
42
47
44
29
Rolling stock
32
24
28
27
31
23
19
29
20
30
27
21
Stationary equipment
9
4
7
5
5
4
9
8
4
11
8
5
Train operations
12
5
16
11
16
14
12
18
9
4
8
5
Others
2
4
3
0
3
4
2
4
1
5
4
4

This chart represents the number of service disruptions lasting 5 minutes and more, per cause.

Monthly data - Number of incidents lasting 5 min or more
  JA
17
FE
17
MA
17
AP
17
MA
17
JU
17
JU
17
AU
17
SE
17
OC
17
NO
17
DE
17
Passengers
47
51
41
33
41
40
37
34
39
48
50
44
Rolling stock
25
22
34
35
21
45
31
26
32
35
35
28
Stationary equipment
5
5
8
4
11
8
9
8
18
8
9
6
Train operations
11
9
14
15
16
13
13
9
19
13
13
15
Others
7
8
3
2
5
3
0
1
0
1
5
3

Impact of incidents lasting 5 min or more on passengers - April 2019

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause.

Data for April 2019 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
33
194 842
376
Rolling stock
20
122 177
391
Stationary equipment
11
42 163
192
Train operations
11
48 725
71
Others
8
101 726
121

Data for March 2019 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
34
178 863
464
Rolling stock
16
129 001
97
Stationary equipment
5
15 689
38
Train operations
12
48 615
108
Others
4
13 704
74

Data for February 2019 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
29
154 406
372
Rolling stock
24
207 090
212
Stationary equipment
6
62 322
132
Train operations
5
18 428
26
Others
1
28 999
48

Data for January 2019 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
47
366 706
555
Rolling stock
26
106 636
213
Stationary equipment
8
57 393
67
Train operations
10
68 907
88
Others
4
23 388
267

Data for December 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
29
194 186
352
Rolling stock
21
119 527
144
Stationary equipment
5
32 792
44
Train operations
5
23 720
29
Others
4
37 240
44

Data for November 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
43
319 751
446
Rolling stock
28
185 756
212
Stationary equipment
8
47 708
95
Train operations
8
39 476
47
Others
4
23 567
31

Data for October 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
47
321 131
665
Rolling stock
30
221 843
291
Stationary equipment
11
54 129
336
Train operations
4
37 251
23
Others
5
13 630
80

Data for September 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
40
256 815
353
Rolling stock
22
167 049
180
Stationary equipment
4
46 440
80
Train operations
9
61 697
71
Others
1
2 216
5

Data for August 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
45
263 972
527
Rolling stock
34
168 021
281
Stationary equipment
8
51 853
93
Train operations
15
97 449
196
Others
4
37 636
37

Data for July 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
43
263 463
668
Rolling stock
19
150 685
239
Stationary equipment
9
38 729
238
Train operations
12
37 521
78
Others
2
1 799
19

Data for June 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
48
318 093
665
Rolling stock
23
136 153
250
Stationary equipment
4
15 161
42
Train operations
14
48 236
85
Others
4
51 842
49

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for May 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
49
368 269
538
Rolling stock
34
236 813
276
Stationary equipment
5
14 144
71
Train operations
14
79 617
89
Others
3
23 429
49

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for April 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
35
177 724
567
Rolling stock
27
220 861
210
Stationary equipment
5
34 488
74
Train operations
11
60 006
84
Others
0
0
0

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for March 2018 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
52
303 617
520
Rolling stock
28
230 211
323
Stationary equipment
7
35 455
125
Train operations
17
104 419
113
Others
3
19 202
19

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for February 2018- Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
37
233 545
587
Rolling stock
24
224 243
210
Stationary equipment
4
8 531
28
Train operations
5
28 483
29
Others
4
29 541
98

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for January 2018- Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
41
387 297
484
Rolling stock
34
246 201
301
Stationary equipment
10
58 849
159
Train operations
10
39 773
62
Others
1
3 904
9

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for December 2017 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
44
318 747
473
Rolling stock
28
191 698
221
Stationary equipment
6
45 477
47
Train operations
15
64 542
92
Others
3
18 471
28

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for November- Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
50
329 613
604
Rolling stock
36
229 851
268
Stationary equipment
9
52 316
93
Train operations
12
70 000
79
Others
5
39 603
65
Top of page