COVID-19 Coronavirus prevention

We are ready for your return

Planning on taking the bus and métro soon? You’ll find that we’ve adapted to our new reality.

Rest assured that we’re following the recommendations of public health authorities to make your trip is as safe as possible. We’re also counting on you to do your part by taking a few simple actions that will make trips pleasant for everyone.

Here are some tips for your bus, métro and paratransit trips.

If you think you have Covid-19, please stay home.

Useful bus and métro tips

Wear a face covering

It is strongly recommended that you wear a face covering on the bus and métro, where it may be difficult to maintain a physical distance of two metres from others.

On May 25, we will start handing out face coverings to customers. Get all the details.

If you wear a face covering or disposable gloves, dispose of them in a trash can after use.

Purchase your fares in advance

Avoid line-ups with other transit users and purchase your fare before you reach the station. You can go to a retailer where STM transit fares are sold.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

Adopt new habits

If you can, avoid the crowds by travelling during off-peak periods. Weather permitting, why not travel part way on foot, by bike or by Bixi?

Always have hand sanitizer and a spare face covering on hand. We also recommend that you avoid eating and drinking while on public transit.

Practise good hand hygiene and cough etiquette

  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw out the tissue and wash your hands well.
  • If you do not have a tissue, cough or sneeze into your bent elbow or the upper part of your arm.
  • Wash your hands regularly with soap and water for at least 20 seconds or use hand sanitizer.
  • Our public health authority says that the current solution is for everyone to follow proper hygiene measures.

If you think you have Covid-19, please stay home.

Find out about our customer service schedules

Some of our services have been modified and schedules may have changed.

Did you know that we have greatly increased the cleaning frequency across our network?

We have increased the cleaning frequency of the most used surfaces.

Métro stations: handrails, fare vending machines and elevators

Métro cars: grab rails and poles

Buses: poles, straps and handles

Hand sanitizer dispensers have been installed in all métro stations.

Bus network

A better layout for our new reality

Passenger flow inside buses was reviewed to allow drivers to maintain a safe distance from passengers and reduce the risk of spreading COVID-19.

  • Customers must board by the back door.
  • Those with motor impairments can use the front door.
  • The seat behind the driver must be left vacant at all times.
  • Fares will not be validated on board; however, valid transit fares are mandatory.
  •  A separate driver area has been established. Customers must respect these boundaries.

Changes to bus configurations to come

In the next few weeks, buses will gradually be equipped with a designated compartment for drivers that will allow them to be isolated.

Once these buses are put into service, boarding by the front door and fare validation will once again be possible. Signage above the door will indicate that you can board at the front.

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces. On buses, this means poles, straps and handles.

Measures for maintaining distance between people

We’re working with a partner to develop a tool that will allow you to be better informed about the level of crowding aboard buses. Watch this page for more details.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

If you think you have Covid-19, please stay home

Métro

 

New measures to adapt to the situation

Several initiatives have been taken to adapt the métro environment.

Installation of hand sanitizer dispensers

You’ll find hand sanitizer dispensers in all métro stations.

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces.

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles

Debit or credit card payment only

You must purchase a transit fare at an automatic fare vending machine or a reloading terminal by paying with a credit or debit card. There will be no sales at the ticket booth.

Want to purchase your transit fare in advance? Buy it at a retail outlet.

Ground markings and other measures

Red stickers have been placed on the ground in stations to indicate where you can line up to maintain an appropriate distance from other people.

Other initiatives are planned in the coming weeks to help with passenger flow in the métro.

Physical distancing

When waiting for the métro, spread out across the platform to maintain a physical distance of two metres between yourself and other users. Also spread out inside the métro cars.

We’re working with a partner to develop a digital tool that will allow you to be better informed about the level of crowding aboard buses. Watch this page for more details.

Transport adapté

Texte important

Adjustment to schedules

Transport adapté (paratransit) service is adjusted based on the number of requests, which have decreased.

Starting on May 25, trip reservations will be accepted in accordance with the lockdown lifting plan announced by the Quebec government.

If you’re travelling to a non-essential business that has an exterior door, be sure that the business is open before your trip.

Customers are strongly encouraged to wear a mask or face covering at all times when taking paratransit.

10 000 face coverings will be sent to Transport adapté customers:

  • who used paratransit in the last two months
  • who reserved a trip in the next few days

The face coverings will be mailed to customers in the next few days.

Given the current situation surrounding the COVID-19 pandemic, please note that the reservation service, option 1 of the paratransit customer contact centre, will now be available from 8:00 a.m. to 5:00 p.m., seven days a week.

There are no changes to option 2 of Info-déplacement, which remains open at all times during regular business hours to cancel a trip or report a delay.

Please note that the SIRTA online reservation site remains open at all times: you can reserve a trip on SIRTA for the next day until 9:00 p.m. All requests for trips made no later than the night before will be accepted as usual.

We have changed the schedule for your trip reminders, which will start at 3:30 p.m. rather than 6:30 p.m.

To prevent any risk of contagion, minibuses and taxis (both regular and accessible) will only transport one customer at a time, except in special cases (for example, two customers living at the same address).

Furthermore, as for the regular métro and bus network, we have reviewed and accelerated our cleaning procedures, ensuring increased cleaning frequency of minibuses and taxis. Frequently touched equipment, such as seatbelts and door handles, are being cleaned often.

These measures will remain in place for as long as necessary.

To stay in touch

  • This web page will be updated regularly.
  • Our phone line at 514-280-8211 has regularly updated messages to inform you of the latest news

FAQ

For each case involving an employee infected with COVID19, the STM follows Public Health guidelines and proceeds as follows:

  • The employee is sent home to self-isolate.
  • Disinfection of workplaces, including, bus, ticket counter or train
  • Investigation to identify the people who were in contact.

As of May 21, 2020, 34 employees are still at home infected with COVID19.

Since the beginning of the pandemic on March 12, 116 employees have been infected with COVID-19. Of these, 82 have recovered and are now back to work.

Job Number of cases Number of employees back to work
Consultants
1
1
Operational managers
2
1
Drivers
67
49
Divisional clerks
1
0
Foremen
2
2
Managers
3
2
Inspectors
4
0
Maintenance employees
30
21
Administration, IT and prof. employees
6
6
Total
116
82
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