Customer centres

If you wish to do any of the following:

  • Replace a regular fare OPUS card - 90 days before its expiry date
  • Replace an expired regular fare OPUS card
  • Replace a defective OPUS card
  • Correct a transaction error
  • Register your OPUS card
  • Recover the balance paid on a lost, stolen, or damaged registered OPUS card (regular or reduced fare)
  • Get an application form for a reduced fare OPUS card
  • Obtain Maestro status
  • Obtain a reduced fare photo ID OPUS card (only for seniors 65 years and over, and for Paratransit users)

Go to the customer service centre:

Berri-UQAM métro station

Mezzanine level (near the turnstyles) Accessible en fauteuil roulant

Open :
Monday to Friday, 7 a.m. to 9 p.m.
Saturday, Sunday and legal holidays, 9 a.m. to 4 p.m.

Or to one of the service points located at

  • Côte-Vertu station Accessible en fauteuil roulant
  • Lionel-Groulx station  Accessible en fauteuil roulant
  • Honoré-Beaugrand station

Monday to Friday, 7 a.m. to 9 p.m.
Closed Saturday, Sunday and legal holidays.

and the STM  Fairview Pointe Claire terminus

Monday to Friday, 11 a.m. to 6 p.m.
Closed Saturday, Sunday and legal holidays.

New! A first Espace client at Jean-Talon

Starting June 19, more services provided in a single location: fare sales and after-sale service.

A banking machine is available on site.

Accepted forms of payment:

  • Credit cards (Visa, Mastercard)
  • Interac
  • No contact (PayPass)

  Accessible en fauteuil roulant Accessible

Business hours:
Monday to Friday, from 7 am to 9 pm
Closed on Saturday, Sunday and legal holidays 

Have you been to the new Espace client being tested at Jean-Talon station?

Do you have any comments or suggestions regarding the new Espace client? Please share them with us.

Top of page