Coronavirus prevention

Important reminder

If you have symptoms of COVID-19 or have been in contact with someone who has tested positive for COVID-19 within the last 14 days, we ask that you notify us as soon as possible before your next trip so that we can take the necessary safety measures.

Pregnant customers

If you are pregnant, please let us know when you request your trip. We will ensure that you are the only passenger.

Changing Schedules

Transport adapté (paratransit) service is adjusted based on the number of requests, which have decreased.

Passenger per vehicle limit

It is now possible to have up to two passengers per vehicle.

This is the maximum number of customers recommended by public health authorities and is possible due to the mandatory wearing of face coverings in all public transit.

Face coverings

The wearing of face coverings is mandatory at all times when taking paratransit. However, if you are unable to do so, please contact customer service.

Travelling to business

If you’re travelling to a business that has an exterior door, be sure that the business is open before your trip.

Protective screens

Protective screens have been installed in accessible sedans and taxis to help safeguard customers and drivers.

Given the current situation surrounding the COVID-19 pandemic, please note that the reservation service, option 1 of the paratransit customer contact centre, will now be available from 8:00 a.m. to 5:00 p.m., seven days a week.

There are no changes to option 2 of Info-déplacement, which remains open at all times during regular business hours to cancel a trip or report a delay.

Please note that the SIRTA online reservation site remains open at all times: you can reserve a trip on SIRTA for the next day until 9:00 p.m. All requests for trips made no later than the night before will be accepted as usual.

We have changed the schedule for your trip reminders, which will start at 3:30 p.m. rather than 6:30 p.m.

To prevent any risk of contagion, minibuses and taxis (both regular and accessible) will only transport one customer at a time, except in special cases (for example, two customers living at the same address).

Furthermore, as for the regular métro and bus network, we have reviewed and accelerated our cleaning procedures, ensuring increased cleaning frequency of minibuses and taxis. Frequently touched equipment, such as seatbelts and door handles, are being cleaned often.

These measures will remain in place for as long as necessary.

To stay in touch

  • This web page will be updated regularly.
  • Our phone line at 514-280-8211 has regularly updated messages to inform you of the latest news
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