EXTRA Project

Transport adapté is modernizing its ways

Transport adapté minibuses and vehicles of some of our taxi partners are now equipped with tablets with a communication and navigational aid system. This means we can track these Transport adapté vehicles throughout the system in real time.

This connection technology offers numerous advantages that will allow the Transport adapté team to handle the growing demand and improve on-time delivery of service.

Here are

a few examples:

Trip reservations can be optimized to offer better customer service.

Faster and more efficient actions throughout our system thanks to information on exact vehicle position at all times.

We will be able to provide more accurate information on your vehicle’s arrival time when you call to report a delay.

New feature coming soon

This service will allow us to notify you of your vehicle’s imminent arrival and was recently tested with Transport adapté users. The testing was an important step before the service fully launches this fall.

“Imminent arrival” means that your vehicle is on its way to your location. Customers who took part in the testing noted how much they appreciated receiving this information and how much stress it relieved.

Texte important

“Imminent arrival messages are useful and reassuring. This is a convenient service that makes waiting less stressful.”

- user

Many vehicles

You may receive imminent arrival notifications by text, phone or email. We are working with our partners in the taxi industry to make the system operational. The common goal is to connect each taxi company to our systems, which is no small task.

To date, 97% of our fleet of vehicles (taxis and minibuses) has been geolocated. After connecting the last taxi company in the coming weeks, we will start offering the imminent arrival notification service to all our customers. We’ll let you know as soon as it’s ready, so stay tuned! This feature will be available by the end of 2019 once the system is fully debugged.

Do you enjoy our reminders for your rides?

Since fall 2017, thanks to EXTRA Connecte, you can receive reminders for your rides the next day. You could also receive another type of reminder, following a late cancellation.

In exceptional situations, you could also be notified if a trip must be cancelled for reasons beyond our control, like a broken water main.

illustrationDid you know that you can receive confirmation for your rides by email or text message?

It’s convenient, as you can refer to it without having to write it down.

Do you have questions or want to change the way you receive your reminders?

Write us at extra@stm.info or call customer service at

514-280-8211 (option 4)

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