My Alerts Two Measures Aimed at Improving Customer Service in the Métro
Montréal, March 6, 1997 - In order to improve customer service within the métro, the STCUM is taking a step forward with two new measures. The first, the increase of service on lines 1 and 2 during rush hour, will be in effect as of Monday March 10, 1997, and the second, the "Customer-Communication within the station" trial project is beginning today in six stations.
Improvement of service standards during rush hour. In answer to comments from its customers, the STCUM will be increasing rush-hour service on métro lines 1 and 2 as of March 10, 1997. This measure's main purpose is to reduce the overcrowding on trains and thus make the ride more comfortable for commuters. More specifically, the goal is to reduce the load rate by 10% during these periods, i.e. to go from 80% to 70%.
This improvement, made possible by a readjustment of the offer of service, will not result in additional costs.
Station Managers Tuned in to their Customers.
The managers of the Snowdon, Côte-des-Neiges, Université-de-Montréal, Édouard-Montpetit, Pie-IX and Joliette stations are taking part in the "Customer-Communication Within the Station" trial project which is beginning today.
In each of the six aforementioned stations, posters bearing their photograph and telephone number have been put up in strategic locations and invite customers to phone in their comments or questions. Within a 48-hour period, the manager in charge will contact everyone that leaves information on how they can be reached.
With this measure, the STCUM hopes to facilitate direct contact with its ridership and be able to answer customer expectations more rapidly. This service is already offered by the New York, Washington and London public transit companies. If the trial project results are conclusive, the STCUM is hoping to introduce this service to its entire network by next fall.
For additional information, customers should dial (514) 280-5100.
