Face coverings are no longer mandatory on public transit. However, in line with the most recent public health recommendations, we encourage you to wear one during your trips on public transit.

Our vehicles and facilities are safe

Public health authorities and our experts have observed no outbreaks tied to public transit.

Along with the preventive actions of our customers, the health measures that we have implemented have stopped the virus from spreading in our vehicles and facilities.

View the list of places to get vaccinated in Montréal.

Tips for your trips

Distancing tip: go to the ends of the train

At certain times of day, trains can seem crowded in the centre cars. But if you move to the front or back ends of the platform, you’ll often find that the cars are less full when you get on.

If you’re in one of the newer Azur trains, you can also move from one car to another while on the train.

Texte important

Checking métro occupancy levels

On the Orange line, you can find out roughly how many passengers are aboard the next train.

 

We clean the most frequently touched surfaces:

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles

You can use our hand sanitizer any time when passing through a station.

You can buy transit fares with a debit or credit card at any métro station at fare booths.

You can also buy them in our Espaces clients, your go-to destination for a variety of after-sales services.

Travel smart

  • You can take a pet with you on public transit under certain conditions.
  • All customers are entitled to accompaniment by a guide dog or service dog required for a disability.
  • Keep the reserved seats free for people with functional limitations.
  • While on the platform, stay behind the yellow line and keep all personal items secure to prevent dropping anything onto the tracks, which will cause a service disruption.
  • Don’t try to hold the doors open as they close. If a door is not closed properly, it will delay the train’s departure.
  • Wait for customers to exit the train before getting on. This makes things smoother for everyone.
  • For safety reasons, please be sure to follow these rules when bringing your bike into the métro.
  • Be mindful of noise : Show respect for your fellow riders by keeping the sound low on your electronic devices and not talking too loudly on the phone.
 

Getting on the bus

 
Texte important

Checking bus occupancy levels

You can find out roughly how many passengers are aboard the next bus on your route.

 

These features comply with the recommendations of the Government of Quebec and/or the Commission des normes de l’équité de la santé et de la sécurité au travail (CNESST) regarding physical distancing between drivers and customers.

We clean all frequently touched surfaces: grip poles, straps and handles.

Travel smart

  • If you are riding with a pet, keep it in a cage or closed carrier designed for carrying animals.
  • All customers are entitled to accompaniment by a guide dog or service dog required for a disability.
  • Keep the reserved seats free for people with functional limitations.
  • Make sure you have your OPUS card, transit fare or exact change handy before boarding.
  • When taking the bus, please enter through the front door and exit at the back to prevent crowding.

Mobility aids and functional limitations

You may ask the driver to deploy the access ramp or lower the bus to make it easier for you to get on board.

If you have a functional limitation, you may also ask to exit through the front door.

Masks or face coverings are no longer mandatory

In accordance with public health guidelines, face coverings are no longer mandatory while on board all our vehicles (buses, trains, paratransit vehicles, shared taxibuses, etc.)

Transport adapté encourages its customers who want to keep wearing a face covering to do so, keeping in mind that other clients riding in the same vehicle may choose to follow the new directive and not wear one. 

The protective screens that were installed dans les minibus will stay in place. 

For accessible sedans and taxis, car owners can choose whether or not they will keep the screens up. With the screen, drivers can remove procedural masks when driving, but only when customers are seated in the back. If a customer has to sit in the front, the driver must wear a mask while driving. Without protective screens, drivers must wear their masks at all times while the customer is on board. 

Our drivers must always wear a mask at pick-up and drop-off.

Our drivers clean all surfaces that customers frequently touch—interior and exterior door handles, seat belts, etc.— whenever possible, in between each customer.

We make sure that no customers travelling with us pose a risk of infection.

Special measures are taken in the event that a customer needs to make a trip with us while presenting symptoms of COVID-19.

The public health guidelines allowed us to return to our pre-pandemic capacities. The number of passengers per paratransit vehicle no longer need to be restricted.

Please note that drivers will be responsible for assigning seats to customers.

For taxi trips, drivers will prioritize filling the back seats first. Drivers will wear procedural masks when a customer is seated in the front passenger seat.

Since wearing a mask is no longer mandatory, there are no additional measures that require the transport of only one customer at a time anymore. 

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