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The Customer Service Centre

The staff at the Customer Service Centre is there to help you !

  • Transit information

  • Lost & Found

  • Monthly pass refunds

  • General information

  • Comments and complaints 

Customer Service Centre
 Berri-UQAM station
Mezzanine level (near the turnstiles)

Telephone:
STM-INFO - option 4 and option 3
(514 786-4636 + 4 + 3)

Business Hours:
Monday to Friday: 7 a.m. - 9 p.m.
Saturday - Sunday: 9 a.m. - 4 p.m.

Service points

With the introduction of the new OPUS card, specially identified service points are now open for transit clients, Monday to Friday, from 7 a.m. to 9 p.m.

If your card is malfunctioning, please go to a service point at either Honoré-Beaugrand, Jean-Talon, Côte-Vertu or Lionel-Groulx stations and at Fairview Pointe Claire, from Monday to Friday, or the the service point at Berri-UQAM station, open seven days a week.

Have you lost something ?

It usually takes about 48 hours for objects found in our installations to make their way to the Customer Service Centre.