Excellence in mobility is the STM’s Vision. The Organisational Strategic Plan 2025 consists of a logical, realistic, coherent and responsible plan that follows in the wake of the shift initiated in 2015 toward a satisfactory customer experience from start to finish.
Budgets, Corporate reports, Position paper and Archives
In 2015, we undertook a strategic shift, focusing on improving the transit experience for customers. To ensure that we live up to that commitment, we closely monitor key performance indicators, as they are a reflection of your public transit experience.
A public corporation, the STM serves the mobility needs of residents and visitors by offering an efficient public transit system (bus and metro).