Excellence in mobility is the STM’s Vision. The Organisational Strategic Plan 2025 consists of a logical, realistic, coherent and responsible plan that follows in the wake of the shift initiated in 2015 toward a satisfactory customer experience from start to finish.
Budgets, Corporate reports, Position paper and Archives
In 2015, we undertook a strategic shift, focusing on improving the transit experience for customers. To ensure that we live up to that commitment, we closely monitor key performance indicators, as they are a reflection of your public transit experience.
As the 15th largest company in Québec handling more than one million passenger rides on the bus and métro system each day, the STM plays an important socio-economic role in the everyday life of Montrealers. But did you know that the STM social commitment also ranks high among its corporate values?
A public corporation, the STM serves the mobility needs of residents and visitors by offering an efficient public transit system (bus and metro).