48 hours
When an object is found, it usually takes about 48 hours for it to arrive at the customer service centre.
What to do:
If you have lost an object in the métro, on a bus, or at an STM office, please do the following:
- Wait 48 hours.
- Go to the customer service centre. If the object was returned to us, you will find it there.
Customer service centre
Berri-UQAM station
Mezzanine level, near the turnstyles )
Business hours
Monday to Friday, 8 a.m. to 6 p.m.
Closed Saturday, Sunday and legal holidays.
December 24 : 8 a.m. to 4 p.m.
December 25 and 26 : closed
December 27 and 28 : 8 a.m. to 4 p.m
December 29 and 30 : closed
December 31 : 8 a.m. to 4 p.m
January 1 and 2 : closed
If you are unable to go there, call STM-INFO + 8 for English, followed by options 6 and 2
(514 786-4636 + 8 + 6 + 2).
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