My voice my STM

You can take part in our surveys in two ways: by email or by text message.

For the past two years, we’ve given panelists the option of receiving our surveys via text message. 700 active panelists chose this option in 2023.

Here’s how to subscribe to text message invites:

If you’re already a panelist, email your request to info@mavoixmastm.info.

If you’d like to become a panelist, sign up here and choose to receive our invitations by text message.

Making sure our buses run on time is key to ensuring STM customer satisfaction. To improve our understanding of this issue, we asked for your feedback to get a better handle on your expectations. Your answers were used as part of a broader analysis program involving several STM teams. Our goal was to get the full picture of this important issue. We’ll continue to analyze your feedback into 2024 as we explore various solutions to improve your experience. We’ll keep you informed of the progress.

Awhile ago, you told us that bus frequency was the most important service factor for the bus network. We listened to you and launched a project to redesign our entire network of bus routes. We then asked for your feedback on a number of issues, one of them being the need to rethink our bus-line categories to help you recognize them more quickly and plan your trips more effectively.

In October 2023, we introduced our all-day and rush-hour high-frequency lines. At the STM, we rarely act without first consulting our customers, and this was no exception. In fact, more than 4,000 My voice my STM panelists responded to our survey, expressing their attachment to their bus numbers and their support for the idea of using colours to identify the different lines. Working from that idea, we came up with a winning proposal: 31 high‑frequency bus lines with purple signage that makes them easy to spot. Nice work, team!

Much like on-time bus service, métro service disruptions are a major concern for our customers. Through focus groups and surveys, you told us how disruptions affect your experience. Rest assured: those concerns were heard. The STM is currently working on ways to improve and optimize the métro service. It’s still a work in progress, but we’re moving forward!

Every day, members of the My voice my STM community share their feelings about safety on the bus and métro networks. Whether it’s service disruptions, overcrowding or any other situation, we want to know what affects your sense of safety. We go over your feedback each month to better target our ongoing efforts to improve your sense of safety on our networks. Thank you for always helping us identify what makes you feel unsafe—and what makes you feel comfortable—during your trips.

You helped us deepen our understanding of this societal issue within the STM network through a study conducted in 2022. As a result, we were able to take action. In partnership with the City of Montréal and the SPVM, we launched an awareness campaign to encourage bystanders to intervene. The campaign was rolled out in the city and across our network between June and September 2023. Thank you for your help with this project.

We know that safety is an integral part of your STM experience. So we tried a new, hands-on approach with nearly twenty STM customers. We followed them on their trips on the métro network to better understand their feelings, fears and reactions. The information gathered will help us make some changes, most notably by hiring security staff and modifying the layout of our facilities. We take safety seriously at the STM!

We monitor the cleanliness of buses, métros and paratransit on an ongoing basis. Every day, we ask My voice my STM panelists to share their opinions on the cleanliness of our facilities and vehicles. This feedback allows us to better target problem areas and quickly implement solutions to make the environment more pleasant. We look forward to keeping up this work.

Did you happen to ride the métro from one of Laval’s stations in early June? If you did, you may have spotted STM employees cleaning the métro cars. When the customers were on board, interviewers asked them about their perception of cleanliness inside the cars and how they felt during the test.

This initiative allowed us to test an entirely new way of cleaning métro cars: at the start of the line and with customers on board. Thanks to you, the test proved to be a real success! Once again, the STM and its customers worked hand-in-hand to make the network even better.