Our new mobile site

An improved experience on our mobile site

Over the coming weeks, we will be gradually putting the new version of our mobile site online. During this time, you may randomly come across pages from both the old and new mobile sites.

The new site allows you to:

  • Turn on location settings and view the network map from the home screen
  • View your schedules at a glance
  • Add favorites (bus lines or locations)
  • Receive customer alerts for your bus line or stop
  • Use the search tool, now available on all pages. 

 View customer alerts

 Search bus lines, stop codes, addresses or other subjects

 Enlarge the map

 Show BIXI stations

 Reposition the map based on your location

 View complete bus schedule for your stop

 View the list of stops for your bus line

 Find out next departures in real time

 Find out the next scheduled arrival

Search by stop code

 Enter the stop code.

 View stops located within 500 metres of this stop and the next departure times for buses that serve this stop or one nearby.

 Create an itinerary using this location as an arrival or departure point.

 Add this stop to your favorites (for all bus lines that run within 500 metres of the stop).

 Consult the schedules for this line at this stop.

 Add this stop to your favorites for faster access to schedules for this line at this stop.

Search by location

 Enter an address, intersection, or place of interest in the search field. Check the automatically generated results and select one of the suggestions if relevant. At this time, only addresses on the Island of Montreal can be searched.

 View stops located within 500 metres of the location searched and the next departure times for buses near this location.

 Create an itinerary using this location as an arrival or departure point.

 Add this address to your favorites for quick access to schedules for nearby stops (within 500 metres). You can also use a favorite location as the arrival or departure point for an itinerary.

FAQ

Tips and tricks

Some browsers allow you to add a shortcut to a website on your device’s home screen.

On iPhone (Safari)

Open the website in Safari, tap the  icon and select “Add to Home Screen.”

On Android (Chrome)

Open the website in Chrome, open the menu (the three dots in the top right-hand corner) and select “Add to homescreen.”

On Windows phone

Open the website in IE Mobile, tap the three dots to the right of the URL and select “Pin to Start.” 

In the Schedules section and in the search results, you will see stars beside items that can be added to favorites. The stars will turn black when selected to indicate that the item has been added.

In the Favorites section, tap “home” or “work” to link an address or location. You can also add other favorite locations by tapping the search field and entering an address, intersection, location or stop code. You can then quickly create an itinerary using one of these locations as the arrival or departure point.

Lost your favorites? 

You may have cleared your browser’s cache. Favorites will remain available as long as you don’t clear your cache or erase your browsing history.

Check whether you have turned on your phone and browser’s location settings.

iPhone

Go to Settings, then Privacy, then Location Services.

Learn more about turning location services on or off on your iPhone, iPad, or iPod touch.

Android

Go to Settings, then Location, then Use location.

Learn more about managing your Android device's location settings.

Windows Phone

Go to Settings, then Privacy, then Location.

Learn more about turning location settings on and off on your Windows phone.

Once you have turned location settings on or off on your mobile device, refresh the page to apply the latest changes. Location settings will turn on automatically the next time you visit the mobile site.

Under the Menu tab in the bottom right-hand corner of the screen, select “Show departure times for buses with  front ramps only.” Now your search results will show departure times for buses with front ramps only.

Other questions about site features

You can change the display language under the Menu tab in the bottom right-hand corner of the screen.

The map displays bus stops within a 300-metre radius. If there are six stops or fewer in this area, the radius will expand to 500 metres, then 750 metres, then one kilometre.

The grey circle on the map represents the radius used for the list of bus stops.

By tapping the triangle, you can access customer alerts (métro service updates, elevator service updates, notices, etc.).

The triangle will turn red when a new important alert is available.

In the event of a métro service disruption or bus service slowdown, this window will open automatically. You can close it by tapping the x symbol in the top right-hand corner, which will take you back to the mobile site home page.

This feature will be released in a later phase. We are currently working to reduce the space needed for this feature on mobile devices.

No. The trip planner uses planned schedules.

The bus schedules displayed are sorted according to their distance from your location or from the central point on the map when you move it.

You’ll see your favorites in this area, followed by the bus lines with the closest stops.

We try to display at least six stops within a 300-metre radius. If this is not possible, the area is expanded to 500 metres, then 750 metres, then one kilometre, until at least six stops can be shown.

Double-check the address and its spelling or enter the postal code, an intersection or a five-digit stop code (e.g. 1234 Sainte Catherine, Mont-Royal / St-Denis, H3C 0R5 or 54321). At this time, only addresses on the Island of Montreal can be searched.

Every second, our servers receive a large number of requests for the schedules of all buses within a 300‑metre to one-kilometre radius. This can impact our mobile site’s response time. To increase site speed, the servers first check the schedules of the six bus lines closest to your location, which should fulfill the majority of requests according to our data.  

If your network connection is too weak, a banner will pop up to inform you that the website is loading slowly due to a poor network connection. The website will continue downloading in the background in the meantime.

  • Double-check the stop code entered.
  • Instead of typing “stop,” “code,” “line,” “bus” or “schedule,” enter the numbers associated with the stop or line in question (e.g. search “15” rather than “line 15”).

General

The last redesign of our mobile site was in 2012. We have had over 24 million visits to our site from mobile devices, which represents approximately 80% of the visits to our site, and it was time to bring the site’s functions up to date.

As 86% of visits to our site are made to view schedules or routes, the mobile site had to be adjusted to satisfy our customers’ need to get schedules for nearby buses faster.

  • Addition of a map and location setting management
  • Ability to add favorites (buses or locations)
  • Easier access to customer alerts
  • General search function available on all pages
  • Accessibility to persons with functional limitations

Our mobile site was developed as a PWA, a type of software that uses some of your device’s functions to provide a similar experience to a mobile app.

PWAs have many other advantages: 

  • Search engine optimization
  • No need to download an app
  • A more streamlined experience tailored to each smart mobile device

In addition, our partners Transit and Chrono offer excellent apps, and working with them allows us to meet our customers’ mobile application needs. 

Finally, as the last redesign of our mobile site took place in 2012, we felt that an update of the site’s content and functions was in order!

Real-time schedules are displayed in minutes, e.g. 5 min.

Planned schedules are displayed in hours, e.g. 14:28

Real-time schedules are made possible by vehicle geolocation. Knowing the exact location of all buses on the road allows us to anticipate the actual time at which a bus will arrive at the next stop.

Sometimes a bus’s geolocation is not available, and we are unable to announce next departure times in real time. For this reason, planned schedules is always available.

We are continuing our efforts to improve the accessibility of our new mobile site by adhering to the Web Content Accessibility Guidelines Level AA (WCAG 2.1 AA).

The main challenges relating to site accessibility have been overcome thanks to a group of customers who use adaptive tools, specifically screen readers.

We are pursuing our improvements to make the experience easier for everyone. Here is a list of some of the elements that we will be correcting in the coming months:

  • You will be able to select the “Alert” button on the home page using Voice Over.
  • The direction tabs in the details relating to bus lines will be better identified for screen readers.
  • The Favorites logo (star) in the stations page of a metro line will be better identified for screen readers.
  • The information in the date selection field as well as the information about next departure times will be made clearer for screen readers.
  • For messages:
    • The function to close the dialogue box will be corrected.
    • It will be possible to select the Learn more links.
  • For the calendar in the Your Trip section:
    • Navigation in the component will be improved.
    • The problem with reading the entry date will be corrected.
  • For timetables:
    • Reading the next departures will be made easier on Android devices.
    • The component for warning messages will be improved.

We will revise this list to keep you informed about the status of corrections in updates over the coming months.

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