Exchange and refund conditions

Exchange conditions

You may exchange an unvalidated fare on your OPUS card for a fare of greater value by paying the difference between the two fares. To do so:

  • If your card is unregistered, you must provide the sales receipt.
  • If your card is registered, you must provide ID and the sales receipt.
  • You must request the exchange within 12 months of the purchase date for unvalidated 1-trip, 2-trip*, 10-trip*, Unlimited Evening, 1-day, 3-day and Unlimited Weekend passes on your OPUS card.
  • *For 2-trip and 10-trip passes, none of the fares can be validated. All the fares must still be on the card.  
  • You must request the exchange for a fare of greater value or transfer (for a fare of equal value) within 12 months of the purchase date for unvalidated weekly passes on your OPUS card.
  • We do not accept exchanges for fares of lesser value for any fare.

Visit an Espace client to exchange your fare.

You may only exchange a monthly pass for a TRAM3. You must pay the difference between the two fares.

  • We accept all exchanges except for exchanges for fares of lesser value, which are always refused for monthly passes.
  • If your card is unregistered, you must provide the sales receipt.
  • If your card is registered, you must provide ID and the sales receipt.

Visit an Espace client to exchange your fare.

You may exchange expired and unvalidated L’Occasionnelle chip cards or magnetic fare cards for cards of the same type.

  • You must pay the difference between the two fares.
  • We do not accept exchanges for fare cards more than three years past their expiry date.
  • You must return the expired card.

Visit an Espace client to exchange your fare.

Refund conditions

  • If your card is unregistered, you must provide the sales receipt.
  • If your card is registered, you must provide ID and the sales receipt.
  • OPUS card issuance fees are non-refundable.
  • The fare must not have been validated.
  • For monthly or 4-month passes, you must submit your request no more than six days after the purchase date.
  • For 4-month passes, if one or more months have been validated, you must submit the request before the first day of the validity period of the remaining month(s). The refund will be issued according to the number of full unvalidated months.
  • For weekly passes, you must submit your request before the first day of the validity period.

Visit an Espace client to obtain a refund.

We accept refunds for all unvalidated fares, except 1-trip fares, upon presentation of the sales receipt and fare card in question.

  • If your card is unregistered, you must provide the sales receipt.
  • If your card is registered, you must provide ID and the sales receipt.
  • The fare must not have been validated.
  • OPUS card issuance fees are non-refundable.
  • We only accept refunds and transfers to the next month for one monthly pass per person.
  • You must submit your request no more than six days after the fare purchase date.

Visit an Espace client to obtain a refund.

You will need to provide a copy of the sales receipt, the number of the OPUS card on which the monthly pass is loaded, and the following supporting documents:

  • Loss of employment: a copy of the Service Canada Record of Employment (ROE) from your employer confirming the date of the end of your employment for the period covered by the refund request.
  • Medical leave of absence: a copy of a medical certificate confirming the interruption in employment for the period covered by the refund request.

Refunds will be issued based on the number of fares left on the OPUS card or, for monthly passes on OPUS cards, on the number of days remaining on the pass.

If necessary, the representative may retain the OPUS card without photo.

OPUS card issuance fees are non-refundable.

After fulfilling the above requirements, visit an Espace client.

The executor may submit a refund request for all STM fares on the deceased’s OPUS card under the following conditions:

  • You must provide a copy of the death certificate, a copy of the document designating you as executor, a copy of the sales receipt, and the valid OPUS card loaded with the fares.
  • The OPUS card must not have been used since the date of death.
  • OPUS card issuance fees are non-refundable.
  • Refunds will be issued based on the number of fares left on the OPUS card or, for monthly passes on OPUS cards, on the number of days remaining on the pass.
  • If necessary, the representative may retain the OPUS card without photo.

After fulfilling the above requirements, visit an Espace client.

  • Cash transactions with a defect ticket: If a refund applies, visit any station in the network.
  • Bank card (debit/credit) transactions with a defect ticket: If a refund applies, visit an Espace client.

If you received a defect ticket at the fare vending machine, the request must be processed at an Espace Client.

We do not accept exchanges or refunds for transit fares more than three years past their expiry date.

For more information visit the ARTM website (French only).

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