Ride safely

Special constables focus on prevention and assistance. They patrol the bus and métro networks to increase the sense of safety of customers and employees, ensure rider traffic flows smoothly and make sure rules are being followed.

They also support employees on the ground, who, at any time, can report a situation to a special constable, who will manage the event.

A new team, the safety ambassadors, is now active on the métro network.Offering customer support and a welcoming presence, feel free to reach out to them for assistance during your trips or to report any safety situation that may require the intervention of our teams.They are easily recognized throughout the network by their distinctive blue and black uniforms.

They also support special constables to ensure smooth, safe travel for our customers, especially during service disruptions or crowded events.

Police officers in the métro unit respond to situations on the bus and métro network and around stations to ensure the safety of customers, employees and business owners. They intervene proactively with a problem-solving approach to ensure that all users feel safe. Patrol officers from neighborhood police stations located near métro stations also respond to emergency calls.

Each EMIC (Équipe métro d’intervention et de concertation) team is made up of an SPVM police officer, an STM special constable and a social worker from the Société de développement social (SDS). These teams are providing people in vulnerable situations with support specific to their needs and situation, to improve their quality of life and to direct them to appropriate resources.

The City of Montréal mobile social mediation and intervention team (EMMIS) is made up of social workers who are dispatched on the métro network and in public spaces throughout Montréal.

EMMIS uses social intervention and mediation approaches to de-escalate conflicts, refer those who need it to appropriate community resources and apply prevention strategies while maintaining a visible presence in the métro. This service is funded by the City of Montréal and the Quebec government.

Credit: Mathieu Sparks for City of Montréal

1. Locate the emergency station. 
2. Pull the red handle to cut power to the tracks ONLY if someone has fallen onto the tracks
3. Pick up the red phone.
4. Follow the instructions given to you by the person in charge.

• Use the intercom located in the middle of the car near the doors.
• The intercom allows you to speak with the train operator.
• Once the incident has been reported, an STM employee will wait for you on the platform of the next station to help you or the other person in need of assistance.

• It is located in the middle of the car near the doors.
• If possible, pull the emergency brake when the car is stopped at a station and the doors are open. The operator can then intervene more quickly and easily.
• If the emergency brake is pulled while the train is moving, the train will generally stop in the station or at the next one.
• The train operator will go to the car where the brake was pulled to assess the situation.

In an emergency that puts your safety or the safety of others at risk, call 911.

A mobile network is available throughout the métro, allowing you to make emergency calls wherever you are in the stations or métro cars.

To ensure that your call is handled quickly and efficiently, provide as much detail as possible about the situation, including your location and métro car five-digit number, if applicable.

In any situation that may require immediate assistance, notify the bus driver. They will be able to contact the appropriate resources to ensure the situation is handled appropriately.

To report a situation that may compromise rider safety but does not require immediate attention, contact us through our online form and select the “Security issues” category. By selecting this option, your reports will be sent directly to our Transit Network Security team’s investigators.