Contact us

The form has some pitfalls for screen readers. We recommend you to call us at 514 786-4636 option 6 then option 1.

If you are trying to contact customer service for the regular bus and métro network, or if you have any comments regarding the regular transit network, please use this form instead: Customer service for regular bus and métro network.

Customer Notice - Canada Poste :

Due to the ongoing labor dispute at Canada Post, there can be delays in the mailing of your mailed communication.
If more than 45 days have passed since submitting a paratransit admission form to our offices, we encourage you to contact our customer service team.
During this period, we recommend submitting all requests via email at transport.adapte@stm.info. Thank you for your understanding.

Write to Paratransit customer service

Transport adapté customer ID

* Required fields

GenderMr.

GenderMs.

File number

First name*

Last name*

Email address

Phone number*

Ext.

Are you filling out this form for someone else?

TiersYes

TiersNo

Information on the person filling out the form on behalf of the client

GenderMr.

GenderMs.

First name*

Last name*

Email address

Phone number*

Ext.

Relationship to customer / Name of organization

What is the reason of your message?*

What is your message about?*

Category*

This message is about:

Additional information

Time and date of the event

min

Confirmed trip time (30 minute confirmation window)

Between

min

and

min

Additional information

Date of the event

min

Additional information

Serial number on fare card (OPUS/Occasionnelle/ticket)

Date of the event

min

Location

Additional information

Type and model of device

Type of mobile network

Additional information

File number

Choose a file

Henri-Bourassa
Sauvé
Crémazie
Jarry
Jean-Talon
Jean-Talon
Beaubien
Rosemont
Laurier
Mont-Royal
Sherbrooke
Berri-UQAM
Berri-UQAM
Berri-UQAM
Champ-de-Mars
Place-d'Armes
Square-Victoria-OACI
Bonaventure
Lucien-L'Allier
Georges-Vanier
Honoré-Beaugrand
Radisson
Langelier
Cadillac
Assomption
Viau
Pie-IX
Joliette
Préfontaine
Frontenac
Papineau
Beaudry
Saint-Laurent
Place-des-Arts
McGill
Peel
Guy-Concordia
Atwater
Lionel-Groulx
Lionel-Groulx
Charlevoix
LaSalle
De l'Église
Verdun
Jolicoeur
Monk
Angrignon
Longueuil-Université-de-Sherbrooke (zone B)
Jean-Drapeau (zone A)
Place-Saint-Henri
Vendôme
Villa-Maria
Snowdon
Snowdon
Côte-Sainte-Catherine
Plamondon
Namur
De la Savane
Du Collège
Côte-des-Neiges
Université-de-Montréal
Édouard-Montpetit
Outremont
Acadie
Parc
De Castelnau
Fabre
D'Iberville
Saint-Michel
Côte-Vertu
Cartier (zone B)
De la Concorde (zone B)
Montmorency (zone B)

Message

Write your message*

By submitting this form, you agree that the Société de transport de Montréal (STM) may collect and use your personal information for the purposes for which you have provided it. Failure to provide this information may result in a refusal of the requested service. You have the right to access your personal information and to request that it be corrected if needed. For more information, see our Privacy and confidentiality policy.

Texte important

Please be assured that all e-mails are read carefully and remain confidential. Any incident requiring immediate action will receive priority treatment.

Mailing address

Centre de transport adapté Société de transport de Montréal
3111 Rue Jarry Est
Montréal, Québec
H1Z 2C2

Requests for group transportation

Fax: 514 280-5317
e-mail: groupes.ta@stm.info

E-mail

transport.adapte@stm.info

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