Paratransit

Learn more about our paratransit service, its purpose and how it works. 

All about paratransit  

Paratransit is a door-to-door public transit service that operates by reservation only. 

It’s available to eligible individuals: 

• who live in the Greater Montreal area and the City of Laval; 
• who live with a significant and persistent disability that limits their ability to carry out normal activities; 
• and whose limited mobility justifies the use of paratransit. 

Paratransit has been contributing to social, professional and economic inclusion since 1980. Over 37,000 people make more than 4.1 million trips a year with this service. 

Apply for paratransit service 

To use paratransit service, you must meet the admission criteria and complete the right forms.  

How to use paratransit service 

Reserve your paratransit trip 

Find out how to request regular or occasional paratransit trips. You can do it over the phone or online using Mon transport adapté, any day of the year. 

Cancel or change your trip 

If something comes up, you can cancel or change your paratransit reservation. We explain how. 

Make a group reservation 

Make a transportation request for your group of at least 5 people. Find out what information you need, and when and how to send it. 

Paratransit fares

Paratransit fares for your trips in Montréal 

Routes to Laval, Longueuil, North Shore, South Shore 

Our hours of operation and contact information

Hours of operation 

Sunday to Thursday

• First pickup: 6 a.m. 
• Last drop-off: 12:30 a.m.

Friday and Saturday

• First pickup: 6 a.m. 
• Last drop-off: 1:30 a.m.

Our contact information

You can reach us:  

• By email at transport.adapte@stm.info 
• By phone at 514 280-8211 

Our Customer Service team is here to answer your questions Monday to Friday, from 8:30 a.m. to 4:30 p.m.