Access to information

The STM is a public body subject to the Act respecting access to documents held by public bodies and the protection of personal information (R.S.Q., chapter A-2.1). The public therefore has access to STM documents in accordance with the rules enacted by the Act. Aside from personal information, which is protected by the Act, the majority of STM documents are of a public nature. They are thus accessible to anyone who requests to see them.

How can you request information?

  1. Complete the  Access to Information Request Form.
  2. Forward the form in one of the following three ways:

    By Email

    By mail
    Secrétariat corporatif et direction des Affaires juridiques
    Société de transport de Montréal
    800, rue de La Gauchetière Ouest, Bureau 1170
    Montréal, Québec H5A 1J6

    By fax 514 280-6126

Protection of personal information

The STM protects the personal information it holds pursuant to the application of the Act. Whether this information concerns STM personnel or customers, it is protected in accordance with the rules established under the Act.


The costs of reproduction are payable in accordance with the Regulation respecting fees for the transcription, reproduction or transmission of documents or personal information.

Time frame for handling information requests

The STM responds to requests for information as quickly as possible. The Act imposes a twenty-day time limit from the date the request is received, but a ten-day extension of that limit may be required.

Review of decision concerning a request for access to information

Anyone whose written request for access to information has been denied in whole or in part may ask to have the decision reviewed by the Quebec Commission d’accès à l’information.

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