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Inclusive Mobility: our public transit training program
You can go the distance
Inclusive Mobility is now metropolitan! The learning program is now available to customers who want to familiarize themselves with the STM, STL, RTL and exo public transit systems.
What is Inclusive Mobility?
The learning program offers practical, concrete tools to help customers with functional limitations familiarize themselves with the operation of bus, metro, train and REM networks. The aim is to promote their safety, autonomy and comfort.
The Mobilité inclusive program is a joint project with the ARTM, and is distributed by the STM in collaboration with its partners Exo, REM, RTL and STL.
The program is free and includes:
- Group training - 2 to 4 theory modules :
- Bus;
- Metro or train;
- Planning;
- REM, safety and good behavior.
- Up to 4 individual training sessions to practice a route with a trainer.
This program is for:
- People with motor or intellectual limitations, autism spectrum disorders or speech and language disorders.
- Customers admitted to Paratransit and those using the bus, metro, train and REM networks.
Partnership
Partnerships are developed with health care institutions, schools, NPOs and companies. To get the training underway, partners must put together a group of 10 to 20 participants.
Will I stop being eligible for paratransit if I take this program?
No. The goal of this program is to offer customers with functional limitations another transit option while maintaining paratransit service for eligible customers.
We estimate that about 12,000 people across the city could participate.
By 2025, we estimate that this program will have enabled more than 2,000 people with functional limitations to travel independently on our regular transit networks (métro, train, bus and REM).
The pilot project was conducted in 2019. Given its success, the STM decided to implement the Inclusive Mobility program city-wide in 2022.
The ARTM is funding the development and updating of the program content. The training of participants will be funded partly by a subsidy from the Ministère des Transports et de la Mobilité durable under its paratransit subsidy program and partly by municipal contributions.
Inclusive Mobility leaflets
In the métro
Fare vending machines: Buy all fare types and reload your OPUS card.
Cash, debit and credit card (Visa or Mastercard) payments are accepted.
Reloading terminals: Buy all fare types and reload your OPUS card.
Payment by debit or credit card only. Cash is not accepted.
Reloading terminals are wheelchair accessible.
Station agents: Buy all fare types and reload your OPUS card.
Payment by debit or credit card only.
Payment terminals are wheelchair accessible.
On the bus
Only 1-trip fares can be purchased on the bus. Payment is in cash only.
Stores, dépanneurs and pharmacies
These retailers sell all fares and can reload your OPUS card.
Pay by cash, debit or credit card (varies by retailer).
To find the nearest accessible point of sale, check the list of authorized retailers.
At home
OPUS à l’année: automatic monthly payments by credit card.
Visit the OPUS à l’année page.
Transit fares – Rates
OPUS card: All fares can be loaded onto an OPUS card.
Paper fare: For 1 or 2 trips.
For more information, visit the Fares page.
Services offered
- Buy a fare with a debit/credit card or contactless payment (paypass).
- Get a form to apply for a reduced-fare OPUS card.
- Register your OPUS card.
- Have a purchase error corrected.
- Replace an expired or defective OPUS card.
- Recover the fares on a lost, stolen or damaged registered OPUS card.
- Obtain a refund.
- Open during métro hours, 7 days a week.
Accessible stations
Stations with an elevator access to the métro
Register your OPUS card
Registering your OPUS card without photo protects your fares if your card is ever lost, damaged or stolen.
See a métro station agent at the fare booth and bring a photo ID to register your OPUS card.
If your card is lost or stolen, you will receive a new OPUS card loaded with the fares that were on your old card when you reported it.
You will only have to pay the card issuance fee.
Contact us
Hours of operation are Monday to Friday, 7 a.m. to 7:30 p.m.,
and weekends and holidays from 8:30 a.m. to 4:30 p.m.
Comments? Call 514-786-4636 + option 6 + option 1.
Or email us from the Contact us page.
(All emails are read, processed, and remain confidential).
On the bus
- Choose buses with a front ramp for easier access.
- When boarding, it is important to tell the driver where you’ll be getting off.
The driver’s role
- The bus driver is responsible for passenger safety and must ensure that proper conduct is maintained on the bus.
- The driver can help you validate your fare and provide information on your trip.
- The driver is not supposed to leave the driver’s seat.
Getting on a bus with a ramp
- Be at the front of the line: you board the bus first.
- Let customers exit the bus before boarding.
- Wait until the ramp is fully extended before boarding the bus.
- Tell the driver where you’ll be getting off.
- Inform the driver to wait until you are settled in the designated area before departing.
- Apply the brakes of the manual wheelchair or switch off the motorized wheelchair.
Requesting a stop and the ramp
Press one of the blue buttons in the designated wheelchair area.
Getting off a bus with a ramp
- Let the other customers exit the bus.
- Wait until the bus has come to a complete stop before making your way to the front.
- Wait until the ramp is fully extended to the curb before getting off the bus.
In the métro
Information on the platform
- Door for customers in wheelchairs
- First métro car
- Safety tiles
- Ground signage
Boarding the first métro car
- Head to the first metro car to be visible to the operator.
- Position yourself with your back to the wall and engage your brakes. Avoid moving while the métro is moving.
- Fasten your wheelchair seat belt if you have one.
- Apply the brakes of the manual wheelchair or switch off the motorized wheelchair.
Useful information
Mobility aid dimensions
- Maximum length: 117 cm (46 inches)
- Maximum width: 66 cm (26 inches)
The network is accessible to most manual and motorized wheelchairs and three- and four-wheel scooters.
Elevators coming soon
Several stations will be equipped with elevators by 2025. Stay up-to-date on the Elevator access to the métro page.
For more information, visit the Elevator service updates page.
Board with confidence
Purchase fares ahead of time
With 400 points of sale, you can buy your fares before you get to the station or take the bus. Most pharmacies and dépanneurs sell fares.
Consult the list of businesses where STM fares are sold.
Check the schedule
To plan your trip, check the real-time bus schedule and see the bus’s location on the map. This way, you’ll know how much time you have before your bus arrives at your stop.
It's also possible to find out about the service status of elevators and staircases in real time.
An improved experience on our mobile site
From your cell phone:
- Check bus and métro occupancy levels
- Turn on location settings and view the network map from the home screen
- View your schedules at a glance
- Add favourites (bus lines or locations)
Bus occupancy levels
All STM vehicles are equipped with passenger counters that provide real-time passenger counts for each bus.
This is a useful tool for planning your trips outside of peak periods whenever possible, making it easier to keep your distance from other customers.
Based on this data and the potential number of bus passengers, we can calculate the occupancy level in a given bus and display it as follows:
- Level 1:
Bus nearly empty. Distancing possible. - Level 2:
Some seats available. Distancing not possible. - Level 3:
Standing room only. Distancing not possible. - Level 4:
Bus nearly full.
Métro occupancy levels
The estimated métro occupancy level is available for all Azur trains, and therefore for all Orange line stations.
This is a useful tool for planning your trips outside of peak periods whenever possible, making it easier to keep your distance from other customers.
Based on our data, we can calculate the occupancy level and display it as follows:
- Level 1: Train nearly empty. Distancing possible.
- Level 2: Some seats available. Distancing not possible.
- Level 3: Standing room only. Distancing not possible.
- Level 4: Train nearly full.
Waiting for the bus
- Form a line at the bus stop.
- Let people in wheelchairs board first.
- Have your fare in hand before getting on the bus.
On the bus
- Hang on to a pole or handle while the bus is moving.
- Keep doors and aisles clear.
On the métro platform
- Mind your personal belongings.
- Keep off the track.
- Keep doors clear.
- Stay behind the safety line.
Inside the métro car
- Hang on to a pole or handle while the métro is moving.
- Do not block the doors.
For more information, visit the Ride safely page.
In the métro
There are two places to enter and exit the métro: the turnstiles and the fare gates.
Only the gates are accessible for wheelchair users.
Place your OPUS card on the reader or insert the paper fare into the red slot.
On the bus: two machines for validating fares
Tap your OPUS card on the reader or insert your paper fare or exact change in the designated slot.
- The paper fare must be inserted in the top slot.
- Exact change must be inserted in the slot on the right.
Tap your OPUS card on this card reader, located at the front of buses.
On articulated buses, this type of card reader is also located near the back doors.
Companions on the bus and métro
Paratransit service
By showing your Paratransit customer card, someone can accompany you for free on the bus and métro network.
Travel companions
If you do not use paratransit services but have an intellectual disability or visual impairment, you are eligible for a companion card.
Visit the Universal access page under the Companion card tab.
Useful information
All transit fares allow you to transfer between bus lines and the métro without having to pay a second time.
- Keep your validated fare during the entire trip, as inspectors may ask to check it.
- Validated fares are good for two hours.
- You cannot make round-trips or resume your trips once you have left the bus or métro station, even when returning to the same bus or métro line.
For more information, visit the Fares page.
STM mobile site
- From the home page, click on “Your trip.”
- Enter your Origin Address.
- Enter your Destination Address.
- Click on Options.
- Select Departure on to search with a desired departure time
- or Arrival on to search with a desired arrival time.
- Select the date of your trip.
- Select the time and minutes of your trip.
- If necessary, check the Wheelchair Accessible box.
- Check your desired modes of transportation.
- Click on the Back button.
- Several routes will be suggested to you, select the route that best suits your needs.
- Consult the detailed itinerary for each step of your trip.
STM website
- From the home page, click on the Your trip tab.
- Enter your Origin Address.
- Enter your Destination Address.
- Select Leave on to search with a desired departure time
- or Arrive on to search with a desired arrival time.
- Select the date of your trip.
- Select the time and minutes of your trip.
- Click on Show Options.
- Check off your desired modes of transportation.
- If necessary, check the Wheelchair Accessible box.
- Click on the Find Route button.
- Several routes will be suggested to you, select the route that best suits your needs.
- Consult the detailed itinerary for each step of your trip.
Automated telephone line
For trip information, call 514-288‑6287.
- Next three departure times in real time.
- Schedule for next 7 days.
You will be asked to provide the five-digit stop code and the bus line number.
This information is on the bus stop sign.
Hours of operation are Monday to Friday, 7 a.m. to 7:30 p.m.,
and weekends and holidays from 8:30 a.m. to 4:30 p.m.
For more information on bus schedules, visit the Ways for viewing bus schedules page.
