Annual Sustainable Development Reports

Annual Sustainable Development Reports

To evaluate the STM’s sustainable development performance, we have conducted an annual follow-up since 2008 of more than 130 indicators supplied by internal collaborators. The sustainable development report we publish every year is based on the guidelines of the Global Reporting Initiative (GRI), the world benchmark in sustainability reporting.

The sustainable development report describes the STM’s environmental, social and economic performance. It revolves around the priorities of the Sustainable Development Plan.


The range of visible and invisible differences related to gender, age, social and cultural background, race and ethnic origin, or physical ability (Source: European Commission).

Functional limitations

According to the Office des personnes handicapées du Québec (OPHQ), these are restrictions or lack of ability in the execution of certain movements, certain gestures or certain activities. Functional limitations may be compensated for by specific equipment or devices or palliative services that allow individuals to perform activities in a manner that is different from others but that allows them to achieve the same result (Source: OPHQ). Paratransit customers may have the following functional limitations: intellectual, motor, psychological or visual disability (Source: STM Universal Accessibility Development Plan 2012−2015).


System by which an organization makes decisions and implements them to achieve its goals. Organizational governance is of central importance as it allows the organization to take responsibility for the impacts of its decisions and activities, and to integrate social responsibility within the organization and in its relationships (Source: ISO 26000, 2010).

Integrated mobility

The concept of integrated mobility promotes a smart combination of individual means of transportation (walking, cycling, driving) with collective modes (bus, metro, taxi, carpooling, car sharing, shared taxibus) for meeting mobility needs (STM website).


Transportation of persons who are unable to use conventional means of public transit, in particular disabled persons with reduced mobility (Source: Office québécois de la langue française, 2000).

Shared value

The concept of shared value can be defined as policies and operating practices that enhance the competitiveness of a company while simultaneously advancing the economic and social conditions in the communities in which it operates. Shared value creation focuses on identifying and expanding the connections between societal and economic progress. (Source : Creating Shared Value by Michael Porter and Mark Kramer, Harvard Business Review, 2011)

Social responsibility

Responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behaviour that contributes to sustainable development, including the health and welfare of society; takes into account the expectations of stakeholders; is in compliance with applicable law and consistent with international norms of behaviour; and is integrated throughout the organization and practised in its relationships (Source: BNQ, 2010).


A person or group with a more or less direct interest in the life of an organization or that is likely to be affected by decisions made by an organization.

Sustainable development

Development that meets the needs of the present without compromising the ability of future generations to meet their own needs. Sustainable development is based on a long-term vision which takes into account the inextricable nature of the environmental, social and economic dimensions of development activities (Article 2 of the Sustainable Development Act adopted by the Québec government  Source: R.S.Q., Chapter D-8.1.1).

Sustainable mobility

Sustainable mobility is based on well-designed transportation systems and efficient, well-integrated technologies. While taking into account the inextricable nature of the social, economic and environmental dimensions, it:

  • allows the basic access and development needs of individuals, organizations and communities to be met safely and in a manner consistent with human and ecosystem health, and with equity within and between generations;
  • offers a choice of affordable transport modes that operate efficiently, support a vibrant economy and contribute to the development of communities throughout the province;
  • limits polluting emissions and waste within the planet’s capacity to absorb them, minimizes consumption of non-renewable resources, limits consumption of renewable resources to the sustainable yield level, reuses and recycles its components, and minimizes the use of land and the production of noise (Source: Ministère des transports du Québec).

Sustainable procurement

Sustainable procurement is a method of procurement that integrates environmental and social criteria into the process for acquiring goods and services as a way to reduce the environmental impact, increase the social benefits and strengthen organizations’ economic sustainability, throughout the life cycle of the products (Sustainability Purchasing Network, 2006).

Sustainability reporting

The practice of measuring, disclosing and being accountable to internal and external stakeholders for organizational performance toward the goal of sustainable development (Source: GRI, 2006).


Property of an organization that provides information on its operations, practices, intentions, objectives and results. Transparency strengthens the relationship of trust with citizens by enabling them to understand the logic that determines administrative actions (Office québécois de la langue française, 2003).

Universal accessibility

The concept of universal accessibility is primarily related to building or site design, whereby all visitors, or “users,” have equal access throughout public buildings or other public areas. In concrete terms, universal accessibility allows for unfettered physical access to public buildings or sites; allows all visitors to find their way around independently; allows for freedom of movement; ensures that services are accessible by all visitors or users; and ensures that all visitors or users experience the same treatment and benefit from opportunities offered in equal measure… at the same time, in the same way (Source: Definition developed by the universal accessibility follow-up committee of the Montréal Summit, made up of AlterGo, CRADI, ROPMM, Société Logique and Ville de Montréal, April 2003).

Sustainable Development Report 2023

Sustainable Development Report 2022

Sustainable Development Report 2021

Sustainable Development Report 2020

Sustainable Development Report 2019

Sustainable Development Report 2018

Sustainable Development Report 2017

Sustainable Development Report 2016

Sustainable Development Report 2015

Sustainable Development Report 2014

Sustainable Development Report 2013

Sustainable Development Report 2012

Sustainable Development Report 2011

Sustainable Development Report 2010

Sustainable Development Report 2009

Sustainable Development Report 2008

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